FAQ

Frequently Asked Questions — KN Crafted Wood

Orders & Production

Is everything made to order?

Yes. Every piece is handcrafted after you place your order, which means no two items are exactly alike, and production takes time. Please see estimated timelines below.

How long does it take to make my order?

Production typically takes 1-2 weeks, depending on the piece and current order volume. You'll receive a confirmation email with an estimated timeline after checkout.

Can I customize my order (size, wood type, engraving, etc.)?

Yes — Reach out to us before ordering to discuss custom requests. Kncraftedwoodcontact@gmail.com 

Can I cancel or change my order after placing it?

You can cancel for a full refund within 48 hours of placing your order, as long as production hasn't started. Once we've begun crafting your piece, we're unable to cancel or make changes, since materials and labor are already committed. Contact us at Kncraftedwoodcontact@gmail.com as soon as possible if you need to cancel.

Shipping

How much does shipping cost?

Smaller items (boards, decor): [flat rate / included in price]

Large furniture pieces: contact us for a shipping quote based on your location

Kncraftedwoodcontact@gmail.com 

Because large pieces often ship via freight rather than standard parcel carriers, cost can vary by size, weight, and destination.

Do you offer white glove delivery (unpacking/setup)?

Local delivery we will help bring in and set up.

Frieght delivery is curbside only — you'll need help bringing large pieces inside.

How long does shipping take once my order ships?

Standard shipping typically takes [X–Y business days] after your order leaves our shop. Freight shipments for large furniture may take longer due to carrier scheduling.

Do you ship internationally?

Currently, we only ship within the U.S.

Will I get tracking information?

Yes, you'll receive a tracking number by email as soon as your order ships.

Returns & Refunds

Can I return my item if I change my mind?

Since every piece is made to order specifically for you, we're unable to accept returns for buyer's remorse or change of mind. All sales are final except in the cases below.

What if my item arrives damaged or defective?

Contact us within 7 days of delivery at [your email] with your order number and photos of the issue. We'll make it right with a remake, repair, store credit, or refund.

What if I received the wrong item?

Reach out right away with your order number and photos — we'll get it corrected as quickly as possible.

Is wood grain or color variation considered a defect?

No. Because we work with natural wood, slight variation in grain, knots, and color is expected and part of what makes each piece unique — it's not covered under our defect policy.

See our full Return & Refund Policy for details.

Care & Materials

How do I care for my piece?

Care depends on the type of item — cutting boards, furniture, and decor each have slightly different care needs. See our full Care Instructions page for detailed guidance.

Is your wood food-safe?

Yes — describe finish/oil used, e.g., "We use food-grade mineral oil on all cutting boards and charcuterie items."

Can I put my cutting board in the dishwasher?

No — hand wash only and dry standing up. Dishwashers and soaking will cause warping and cracking over time.

Will my piece change over time?

Yes, slightly — wood may deepen in color with light exposure or shift subtly with seasonal humidity. This is normal for solid wood and not a sign of damage.

Payment & Ordering

What payment methods do you accept?

All major Credit Cards, PayPal, ShopPay, ApplePay

Do you offer local pickup?

Yes

Do you offer gift cards?

Not at this moment

Still Have Questions?

We're happy to help! Reach out to us at Kncraftedwoodcontact@gmail.com we'll get back to you as soon as we can.